Terms & conditions

These general terms and conditions of sale govern every service ordered from Coding Nadezda through this website. Please read them before ordering; placing an order means accepting them. If you are a consumer, nothing here removes or limits your statutory rights. The refund and withdrawal policy and the delivery policy form part of these terms.

1. Definitions

The provider, I and me mean Balujeva Nadezda — Entrepreneur Individuel (EI). You and the client mean the person or organisation placing the order. Consumer means a natural person acting for purposes which are outside their trade, business, craft or profession, within the meaning of the preliminary article of the Code de la consommation. Professional means anyone acting within such purposes. Service means the item described on the relevant service page. Deliverable means the report, file, configuration or other output the service produces. Delivery window means the period stated on the service page.

2. Identity of the provider

Balujeva Nadezda — Entrepreneur Individuel (EI), SIREN 999 961 071, SIRET 999 961 071 00019, registered address 25 Rue Gustave Eiffel, 34070 Montpellier, France. Email info@codingbynadezda.online. Telephone +48 732 145 104. Full details are set out at the end of this page.

3. Scope of these terms

These terms apply to all orders placed through this website, to the exclusion of any other document and of the client’s own purchasing conditions. They may be amended; the version in force is the one published at the moment your order is confirmed, and later changes do not apply retrospectively to an order already accepted.

4. Pre-contractual information

Before you place an order, this site provides in a legible and comprehensible form: the essential characteristics of the service, its total price inclusive of taxes, the delivery arrangements and window, the identity, postal address, telephone number and email address of the provider, the existence and conditions of the right of withdrawal, the existence of the statutory guarantee of conformity, the duration of the contract, and the possibility of recourse to consumer mediation. You acknowledge having received that information before ordering.

5. Formation of the contract

Service pages are an invitation to treat, not an offer. Your order is an offer to buy. The contract is formed when an order confirmation is sent to the email address you provided.

Your order follows the double-click process required by article 1127-2 of the Code civil: you select the service, you are shown a summary allowing you to check the detail and correct any error, and you confirm by pressing a button clearly marked as carrying an obligation to pay. The contract is concluded in English or French and a record of it is retained; you may request a copy at any time.

An order may be declined — for example where the work falls outside what I do, where the brief would be unlawful or misleading, where there is no capacity within the stated window, where an obvious pricing or description error has occurred, or where a previous engagement ended in a material breach by you. If an order is declined, any sum paid is refunded in full without delay.

6. Scope of each service

Each service page sets out what you receive, what I need from you, and what the service expressly excludes. Those three lists define the scope; anything not listed is not included.

One round of revisions is included with each fixed-price service unless the page says otherwise, to be requested within 14 days of delivery. A revision means correcting, clarifying or adjusting what was delivered within the original scope. It does not mean new work, a change of direction, or applying the deliverable to a different product, market or brand.

Work outside the agreed scope is quoted separately in writing and begins only once you have accepted the quotation. Where a service is described as quoted or as having a starting price, no contract exists until you have accepted a written proposal setting out scope, price and timeline.

7. Your obligations

You undertake to supply the completed brief, any access described on the service page, and accurate information, promptly and in a usable form. You warrant that you are entitled to grant that access and that any material you supply does not infringe the rights of a third party, and you indemnify the provider against any claim to the contrary.

You remain responsible for your own backups. Where the provider is waiting on you, the delivery window pauses, as set out in the delivery policy.

8. Prices, taxes and payment

Prices are stated in euro on the service page, inclusive of all taxes applicable at the time of the order. VAT is not applicable under article 293 B of the Code général des impôts. The price shown is the price you pay for the scope described.

Payment is due in full at the point of order. Work does not begin before payment has cleared. Payments are processed by the payment provider on its own secure pages; full card details are never received or stored by this site. If your payment instrument is denominated in another currency, your bank sets the conversion rate and may apply a charge, which is a matter between you and your bank.

An invoice is issued with the order confirmation. Where an order has exceptionally been accepted on invoiced terms, payment falls due within 30 days of the invoice date. Late payment by a professional client attracts interest at three times the legal interest rate, together with the fixed indemnity for recovery costs of €40 provided for by articles L441-10 and D441-5 of the Code de commerce, without prior notice being required.

9. Delivery

All services are supplied digitally and remotely. Delivery arrangements, the window applicable to each service, what causes it to pause, and what happens if it is missed are set out in the delivery policy, which forms part of these terms.

10. Right of withdrawal

Consumers have a right of withdrawal of 14 days under article L221-18 of the Code de la consommation. How it operates, what happens when performance has begun at your express request, the position for instant downloads, and how refunds are calculated and paid are set out in the refund and withdrawal policy, which forms part of these terms.

11. Guarantee of conformity

Services are performed with reasonable care and skill, by a person with appropriate experience, in accordance with the description on the service page.

Where a service or digital content does not conform, consumers benefit from the statutory guarantee of conformity provided for by articles L224-25-12 and following of the Code de la consommation, which transpose Directive (EU) 2019/770. You may require the deliverable to be brought into conformity without cost and within a reasonable time. Where that is impossible, disproportionate, or not done within a reasonable time or without significant inconvenience to you, you may obtain a reduction in price or, where the lack of conformity is not minor, the resolution of the contract and a refund. These remedies apply in addition to anything else in these terms and are not limited by them.

Please report any lack of conformity to info@codingbynadezda.online as soon as you notice it, with enough detail to identify what is wrong.

12. No guarantee of commercial results

No warranty is given as to any particular commercial outcome. The performance of an interface depends on your offer, pricing, market, competition, traffic and on third-party platforms, none of which is within the provider’s control. Any figure, illustration or example on this site or in a proposal is indicative only.

13. Intellectual property in the deliverables

On payment in full, the economic rights in the deliverables produced specifically for you are assigned to you for the purposes described in your brief, for the duration of the rights and worldwide.

The provider retains all rights in her methods, frameworks, templates, checklists, tooling and know-how, including anything of that kind embedded in a deliverable, and grants you a non-exclusive, perpetual, royalty-free licence to use it as part of that deliverable for your own purposes. Deliverables may not be resold or redistributed as a standalone product.

Where stock assets or fonts are licensed for your project, the supplier’s licence terms apply and any fee is charged on at cost with your prior agreement. The provider may describe the work in general terms as a professional reference unless you object in writing.

14. Confidentiality

Each party keeps the other’s confidential information confidential, uses it only for the purposes of the contract, and discloses it only to those who need it and are bound by an equivalent duty. This does not apply to information that is public through no breach, was already lawfully held, is independently developed, or must be disclosed by law. These obligations continue for three years after the engagement ends.

15. Acceptable use and material supplied

You may not require the production of material that is unlawful, misleading, defamatory, discriminatory, infringing, or contrary to advertising rules or platform policies. Work reasonably considered to fall into any of those categories may be declined or stopped, with reasons. Where that occurs because of your instruction, you pay for work delivered to that point.

16. Liability

Liability is not limited or excluded for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or for anything else that cannot lawfully be limited — including, for consumers, the statutory guarantees.

Subject to that, total aggregate liability arising out of or in connection with a service, on any basis, is limited to the amount paid for that service. No liability is accepted for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill or data, or for indirect loss. No liability is accepted for loss arising from a third-party platform’s decisions, outages or policy changes, nor for modifications made by you or by others to a deliverable after delivery.

17. Suspension and termination

Either party may terminate by written notice where the other commits a material breach and fails to remedy it within 14 days of being asked to. Work may be suspended where payment is overdue or where required access has been withdrawn. On termination you pay for work delivered up to the effective date, and what has been paid for is delivered.

18. Force majeure

Neither party is liable for failure or delay caused by an event beyond its reasonable control within the meaning of article 1218 of the Code civil. Where such an event lasts more than 30 days, either party may terminate and sums paid for work not performed are refunded.

19. Complaints and mediation

Complaints go to info@codingbynadezda.online or +48 732 145 104, quoting the order number. Receipt is acknowledged within one working day and a written response follows within five working days, or an explanation and a date no later than twenty working days from your first contact. Consumers may then have recourse to the consumer mediator, as described in the consumer mediation page. Recourse to mediation is free for the consumer and does not affect the right to bring court proceedings.

20. Personal data

Personal data collected in connection with an order is processed as described in the privacy policy, which sets out the purposes, legal bases, retention periods and your rights.

21. General

These terms, the order confirmation, the service page, the refund policy and the delivery policy together form the entire agreement. If any provision is held unlawful or unenforceable, the remainder continues in force. A delay in enforcing a term is not a waiver of it. You may not transfer your rights without written consent.

22. Governing law and jurisdiction

These terms are governed by French law. In the absence of an amicable settlement, disputes fall within the jurisdiction of the competent French courts. Consumers resident in another Member State of the European Union retain the protection of the mandatory provisions of the law of their country of residence and may bring proceedings before the courts of that country.

Business and contact details

These details apply to everything on this page, and are the details to use for any formal notice.

The registered address is a correspondence address. All services are performed and delivered remotely; there is no walk-in office and no facility for visitors.