Version: 2.0 Last updated: January 31, 2026
At codingbynadezda.online, we strive to deliver high-quality IT consulting and design optimization services. This Refund Policy outlines the terms under which refunds, cancellations, and service terminations are handled, distinguishing between Business Clients (B2B) and Consumers (B2C), in compliance with EU regulations and French law.
1. Company / Operator Information
- Business Activity: IT Consulting & Digital Design Advisory (APE 6202A)
- Company Name: Balujeva Nadezda – Entrepreneur Individuel
- Website: codingbynadezda.online
- Customer Service Email: info@codingbynadezda.online
- Date of Registration: 19-Jan-2026
- SIREN: 999 961 071
- SIRET: 99996107100019
- Registered Address: 25 Rue Gustave Eiffel, 34070, Montpellier, France
2. Refund Policy for Business Clients (B2B)
Scope: This section applies to companies, SaaS founders, and development teams purchasing audits or consulting services for professional use.
- General Rule: As our services involve custom analysis, technical labor, and proprietary auditing, all sales are finalonce the service execution has commenced.
- Cancellations: You may cancel a service request for a full refund only if the project work has not yet started.
- Non-Refundable: Once our team has started the audit process, analyzed your files, or delivered the final report, no refunds can be issued due to the irrevocable nature of the labor and intellectual property provided.
- Quality Assurance: If a deliverable does not meet the technical specifications agreed upon in the proposal, we commit to rectifying the issue at no additional cost (Revision Policy).
3. Refund Policy for Consumers (EU/EEA Only)
Scope: This section applies only if you are contracting as an individual consumer for non-commercial purposes.
- Right of Withdrawal: You have the right to withdraw from your contract within 14 days of payment without giving any reason.
- Exception for Digital Services: By requesting immediate commencement of the service (e.g., express audit or immediate download of a template), you acknowledge that you lose your right of withdrawal once the service has been fully performed or the digital content has been accessed (in accordance with EU Directive 2011/83/EU).
4. How to Request a Refund or Cancellation
To request a cancellation before work begins, please contact us immediately:
- Email: info@codingbynadezda.online
- Subject Line: “Cancellation Request – Order [Reference Number]”
- Details: Please include your Company Name and Payment Reference.
We will review the status of your project and confirm whether a refund is applicable based on the work progress.
5. Refund Process and Timelines
If a refund is approved (e.g., for a cancelled project before start date):
- Method: Refunds are issued strictly to the original payment method used during the transaction.
- Timeline: Processed within 14 days of approval.
- Fees: No administrative fees are charged for valid cancellations.
6. Custom Consulting & Audits
Most of our services are “Custom Design Services” tailored specifically to your unique software interface.
- Partial Refunds: If a project is cancelled by the Client during the execution phase, a partial refund may be offered at our discretion, calculated by deducting the billable hours already spent on the project.
- Delivery: Once the final Audit Report or Optimized Assets have been sent to the Client, the service is considered fully rendered and is non-refundable.
7. Late or Missing Refunds
If you have received a refund confirmation but do not see the funds:
- Check your business bank account statement.
- Contact your credit card issuer or payment provider (processing times can vary between 5-10 business days).
- If the issue persists, contact info@codingbynadezda.online.
8. Contact Information
For all billing disputes, cancellation requests, or service inquiries:
- Email: info@codingbynadezda.online
- Registered Address: 25 Rue Gustave Eiffel, 34070, Montpellier, France